As working moms, we all stumble across communication of some kind in our respective professional arenas. Whether we’re on the marketing team, developing copy for email drop campaigns or editorial calendars, in the sales fray pitching clients to close a new deal or simply cultivating team dynamics by presenting ideas and strategies in relatable language…we all have to express ourselves in written form at some point in our careers.
You might overlook this book if you came across it online or think it irrelevant to your particular job since you don’t officially where the “writer” hat. You’d be wrong! There are a million tidbits and gems hiding in this book that can be applied to any form of communication today. Embrace the “love conquers all” mentality and try something new – see how your clients, customers and team members respond – you’ll quickly see that the service, not sales approach is really grounded in one simple word. Love.
Here’s some background on the author of my most recent and favorite read, along with some awesome tips and tricks straight from her book –
Michele Pariza Wacek (Michele PW, for short) has a simple and infectious message for business people. It’s love, not money, that makes the world go ‘round. Love conquers all, right?
She is a marketing strategist who began writing professionally in 1992, working at agencies and on staff as a marketing/communication/writing specialist. In 1998 she started her business as a freelance copywriter. In 2006 she opened her own company Michele PW/Creative Concepts and Copywriting LLC and is the author of two books, “Love-Based Copywriting — How to Write Copy that Attracts, Inspires and Invites Your Ideal Prospects to Become Ideal Clients” and the “Love-Based Copywriting System: A Step-by-Step Process to Master Writing Copy that Attracts, Inspires and Invites”.
“Pain is a part of life. It is the body’s way of saying, ‘Hey, something is wrong.’ It is meant to prompt us to make a change. Suffering, on the other hand, is a real turn off,” Michele says. “Even if it works for you it doesn’t feel good using it. Love-based copywriting gains trust and inspires personal respect from the very first word, and enhances the perceived value of what is offered in ways that enhance and develop effective relationships with people”.
Love-Based Tip #1: Don’t Exaggerate
Although exaggerations can come in all shapes and sizes, headlines seem to be more of an “exaggeration magnet.” This is usually because you only have a few words to not only get a lot of points across, but to also get people to sit up and take notice. But you fail if you use phrases that raise people’s BS antennas.
Instead use strong verbs and nouns that paint a picture without going overboard into exaggeration. If you’re not sure if you’re exaggerating or not, then you probably are. You’ll feel it in your gut if you’ve gone too far, so just listen to it.
Love-Based Tips #2: Write a Powerful Beginning
Much like headlines, exaggeration is a problem in the beginning of your copy too. Painting a picture that’s too dark is a good way to tip the overall feeling of your copy right into the realm of fear-based arm-twisting.
Instead, be honest and be objective. Don’t make people feel any worse than they already feel. Anticipate the reactions to the words. Aim at creating a new sense of comfort and relief. Connect with people without agitating their pain. Use the words people actually use and they will recognize you are talking directly to them. Don’t “dress it up”.
Love-Based Tip #3: Don’t Be Afraid To Be Vulnerable
It may feel really scary to show your vulnerable side, but the truth is, many times your vulnerability is what will seal the deal — not your credibility. People need to believe you’re an expert in your field, but if you’re too much of an expert, people will feel like you can’t relate to what they’re going through. And if you can’t relate, you can’t help them.
Your vulnerability is what makes you relatable. It makes you human. People can see themselves in you. And that’s what helps them believe that, if you’re just like them and can do it, then they will conclude they can do it too.
Love-Based Tip #4: Stick With What Works
As you work on coming up with your big picture overview, you’ll find yourself wanting to use some sort of new vocabulary to sum up what your ideal client is going through. Resist this temptation. Don’t feel the need to distill everyone’s experiences into some cute, clever, marketing speak elevator pitch/slogan you can spit out at networking meetings. If you succumb to this, don’t be surprised when people suddenly go away to go refill their drinks.
Part of being love-based is being simple — just say what you mean and mean what you say. Don’t dress it up or make it cute and clever (and whatever you do, don’t twist it and use it as a weapon against your ideal clients). Be clear, concise, open, and respectful … and everyone wins.
Love-Based Tip #5: Amplify Emotions, Not Pain
Amplifying the emotion in your message can be extremely powerful, but amplifying the pain can push your copy into fear-based marketing. To avoid going overboard, be gentle and be kind. Don’t use shame, guilt or blame. Use both techniques – amplify and resolve – in the same breadth. Gently amplify the pain, and then immediately resolve it before the end of the sentence, so the overall feeling you leave your ideal prospects with is that of moving toward pleasure.
Love-Based Tip #6: Make Peace with Money
Don’t grapple with money. Own the value of whatever you are charging. Be comfortable with whatever price you are charging for whatever product or service you’re selling. If you’re uncomfortable with the price you are asking — people will immediately sense it. And they won’t buy. Know the value. Set your price to reflect the value. Once you know that value, then you just need to make sure you are good with it.
Love-Based Tip #7: Give People a Safe Space to Make a Decision
You can write love-based copy around objections by creating a safe space for people to feel their objections. This is a place where they can figure out if they are truly ready for change. Once they do, they can then make a comfortable decision – either yes or no. Don’t believe that what matters is getting the sale above all else. Don’t push them or twist their arm.
Instead, give people the time, space and the information they need to make up their own mind about what they truly want and what’s best for them. Create a compelling buying environment that brings people to that crucial pause where they see what they need and that you can meet their needs.
Love-Based Tip #8: Watch the Hype in Your Testimonials
Stay away from exaggeration and hype, especially in your testimonials. If you slip in too much hype, folks will have trouble either believing the testimonial at all, or believing they can get the same results. Stay with simple clear, provable statements from people that relate to your prospective clients.
If you’re an entrepreneur, small-business owner, or soloprenuer, love-based copywriting can actually make marketing fun rather than something to dread.
How can you apply the “love conquers all” mentality in your workplace? How will you engage your audience differently? How are you moving away from sales and moving towards service in your business?
What Kind of Business Partner Are You?
If there is anything I’ve learned as a small business owner, it’s that choosing the right business partner can make or break you. I managed my business alone for years, and as a self-professed perfectionist and avowed control freak, the idea of bringing someone else into the inner circle of my multi-tasking crazy world…that was a big shift from my comfort zone to say the very least. After watching the rise and fall of many small business partnerships in my industry, deciding to place my future in the hands of another person was more terrifying than anything else.
Simply put, there just comes a time when you must take a leap of faith to accomplish more than you could alone. Choosing the right business partner goes so far beyond friendship. It’s a personality quiz, a social experiment, a financial storm and a character integration all rolled into one legally land-locked marriage. The keystone to professional partnership wedded bliss is identifying what type of business partner you are and what type of partner you are looking for. Once you grasp your own style, you can then choose wisely to make sure your business partner is a perfect match and meets your mutually beneficial needs.
What kind of business partner are you? Do you hold several positions in your business relationship?
The Squirrel: Distracted by even the tiniest of sparkly objects, do you easily drift off task and switch focus every time a new idea pops into your head? Extremely creative, is it hard to reign your excitement in when it comes time to do the dirty work?
The Silent Ninja: Are you a behind-the-scenes powerhouse? Maybe you’re not the face of the business, but you are most definitely worth your weight in gold. Are you the “man behind the curtain”?
The Doer: Do you find yourself the first to tackle the heavy lifting? When it comes to the tough stuff, are you ready to pull up your sleeves and dig in to get things done?
The Delegator: Lacking in the handyman “know-how,” do you excel in delegating tasks to those people in your life with the appropriate talents to complete projects? Sometimes wrongly perceived as the last to volunteer, are you really just acknowledging that you are not the best person for a particular job?
The Booking Queen: Are you a lover of all things order? When it comes to keeping the books, managing contracts, the legal mumbo jumbo and all else paperwork-related, are you on cloud nine in your little organized corner of the world?
The Control Freak: Overly anxious, with your bottle of Zoloft always within reach, do you struggle to delegate even the simplest of tasks? Even with the hours in the day waning away, are you the ever-present “yes” man who takes on more than you can chew?
The Dreamer: Always raising the bar and fantasizing about the next step in your adventure, is life one constant daydream of where you could be if only…? Do you carry hope close to your heart and believe all things are possible?
The Logic Lover: Are you the “Debbie Downer” that marries every decision with a laundry list of logic and what-ifs? Do you count on common sense and street smarts to dictate your perspective and motivate business decisions that are very calculated and coordinated?
The Leap-First, Ask Later: Do you leap off the cliff and build your wings on the way down? Sometimes seen as reckless, do you rely on your confidence and commitment to getting things done to carry you through when the going gets tough?
The Micromanager: Verbal affirmations just don’t do it for you. You need to see the proof in the pudding. Are you always leaning over your partner’s shoulder to double-check their work?
The Tortoise: Always cautious, taking your time to make even the tiniest of decisions, do other people get frustrated by what they perceive to be your incapacity to commit?
The Shake it Off: The ever-present positive thinker, can you shake off setbacks with a smile and encourage the world that tomorrow is another day? Do you see every failure as a learning opportunity?
The Apocalyptic Worry Wort: Are you the conspiracy theorist who sees failure lurking around every corner? Do small setbacks trip up your confidence and leave you sleepless and stressed?
The By-the-Book: Are you City Hall’s best friend? Do you have every rule, every regulation and every professional guideline at the ready to reference at every planning session?
The Even Keel: The calm in the storm, do you find yourself speaking peace and order into anxiety and panic? Do setbacks serve as speed bumps and road blocks as opportunities to evaluate and excel?
The Personality: The face of the business, are you loud and proud? Always ready for a party and a networking rock star, are you the social butterfly of your biz?
The Wallflower: Content to work hard and work long, do you shy away from public events and celebrations, much preferring to keep your head in the books and fly solo?
Many of these sound negative and stack up more as weaknesses and shortcomings than professional strengths. The reality is that a business partnership needs a little bit of every, single one of these. Everyone has to be able to give and take, be front and center or behind the scenes, as needed, without hesitation or ill will. Taking the time to define your work ethic and style, being fully transparent with the good, bad and ugly, allows you the clarity to choose the well-balanced mate. Even more importantly, it helps you to identify which relationships do not hold your future success in their confident grasp. For example, two squirrels would never get anything done! But one squirrel could come up with a fabulous idea, knowing that the logic lover will grab it and develop the efficient workflow needed to make it happen. The even keel keeps the worry wort at peace, while the personality shines on the social networking front when the wallflower is plugging away behind the scenes.
When choosing your business partner, you must consider all aspects of that person. The most beloved friend will make a poor business partner if they can’t be counted on to complete important tasks. And maybe your quiet coworker doesn’t strike you off hand as a good fit in the party arena, but you know they can manage multiple projects without getting anxious. The perfect business partner is a balance of your strengths and weaknesses. You fill each other’s gaps. You are both stronger together than apart. You know you’ve found the right business partner when they instinctively fall into a routine that compliments your individual skills and counterbalances your shortcomings.
A business partnership can take the cake even above a marriage. While your spouse is the love of your life and the ultimate priority, we all know that it’s our professional environment that gets most of the hours in our week. Just like that job you hated as a teenager, the wrong business partner can be excruciating for you both and ultimately, for your clients. Take your time, be honest, don’t do anyone any favors and thoughtfully select your counterpart. Be true to yourself and let them shine where they are at. Choose wisely and rock the business world!
Social Media Scheduling 101: The Basics
Why is social media scheduling important?
Today’s culture, both personally and professionally, is driven by real time transparency. There are any of a million ways that we can interact with the world and share our life journeys, which has been the doorway to maintaining friendships, keeping family from afar close and celebrating life with like-minded individuals. But on the other hand, every time that phone blips that a new message has popped up, we’re driven by madness to look. It’s exhausting!!!! And ultimately incredibly time consuming. As a small business owner, the drive to build a following can be intoxicating and the pressure to be available to your clients 24/7 is crippling. How do you actually “do” your business if you’re always distracted by social media? Social media scheduling is the very best way to continue to curate and share content with your audience, while allowing yourself to focus on higher priorities in your personal and professional life.
If I schedule social media am I lying to my followers by “pretending” to be online when I’m not?
Any way that you can automate your workflow to save time and develop a routine, you are being true to yourself, your clients and most importantly, your family. The key is to appear to be accessible during high traffic times, but not actually be sitting there glued to your phone or computer hanging on every word uttered to the social media gods. Social media scheduling allows us to cater to multiple audiences at their individual peek times, gives us the opportunity to stay active and engaged while on the go and makes sure we have time to focus on what really counts.
Where do I start?
I have two go-to programs that can work for even the most basic new learners (and have lots of advanced features for those in the know). And bonus…they’re FREE! What we’re moving towards is organized strategy. Social media scheduling allows you to develop a marketing strategy for your business and then execute it. You simple couldn’t do that properly on the fly and would get lost in the weeds. These next two tools can help put you on the path to a social media presence that translates to growth and long-term sustainability.
If you’re just digging into the social media behemoth, let’s put a simple tool to work for you while you get your bearings. Similar to how Instagram can cross post to Twitter and Facebook, Friends + Me can take your Google Plus posts and push them to several other platforms. I personally post to Google + and it carries over to Facebook, Twitter and LinkedIn. One action = 4 social media networks.
I’ll admit, this tool can be visually tricky and take a little getting used to if you’re heavy handed with links and tags. Once you get comfortable with how your posts will appear in the different feeds, you’ll tailor your original content to work across the board. It’s a fantastic way to save time by not having to manually cross-pollinate your content to each and every platform individually. It’s a great way for new learners to “phone it in” while you up your social media knowledge and a stellar way for a seasoned social media vet to knock out a task list for simple content shares.
Hootsuite is the other tool I rely heavily on. In short, it’s a one-stop shop for me to manage all of my profiles on the various platforms that I use. In its most basic form, I schedule all Twitter activity (content sharing) in here or via their Hootlet (content curating). I can tell you it’s really the Hootlet that is life changing. This little plugin is ridiculously awesome. It allows me to wrap up items of interest in a nice little box with a beautiful little bow instantly and schedule directly from my point of interest. I can open it up from any source and schedule a tweet/share from any of my accounts instantaneously without having to copy/paste links or images into Hootsuite itself. That save of a few clicks is amazing!!!
– Google Plus (2 business profiles)
So. How does this ultimately save time? Have I just traded time spent manually posting for time spent scheduling automation? The key here is to carve out time and stick to it. Don’t be scheduling all day! It defeats the purpose. Here are some quick rules to keep in mind:
- Set a specific day each week (or even an hour each morning/night if that’s better for you) that is devoted to scheduling the next weeks’/days’ tweets/posts/etc. Make that a calendar time in your routine. Stick to it! I do all of my scheduling first thing in the morning. That way my social media profiles are working in the background while I am completing my normal business day and any activity can just be responsive.
- Commit to a time each evening that the phone/computer gets put away. For example, clients at The Studio now know that our business booking hours are Monday – Friday from 8AM – 5PM. If they email us during that time, they expect a response. But if they email outside of that time, they know they’ll hear from us during the next business day. We’ve educated them and we’re training ourselves. Now, when that email dings with a new inquiry, I don’t look at it if it’s after hours. They know, and I know it will be there tomorrow.
- Give yourself a break! Cut yourself some slack! It’s ok to take a break from time to time on social media. It’s ok to not post every meal, every night out, every stylish outfit. Let go of the pressure to perform. Focus on enjoying the interactions with people and sharing your heart. You’ll find it not only comes more naturally, but more purposefully. Be IN your life.
Pin this to your Small Business Tips & Tricks Board or your Blogging Resources Board! Don’t have one? Follow me!
Did you like this post? Check out How to Create Hyper-Linked Email Signatures in Gmail!
IBA Blog Conference – October 12-17, 2015
Mark your calendars!!! I have some very exciting news to share!!! The International Bloggers Association is hosting their very first IBA blog conference! The IBA Network-a-thon will be hosted online October 12th – 15th. Yup, that’s right! A virtual conference! You don’t have to worry about travel expenses, child care, vacation time or anything! Just you, me, the IBA, our computers and some amazingly awesome Google Plus Hangouts.
Want to hear the very best news? The IBA blog conference is SUPER affordable. Only $10 for your ticket! Even more exciting? Use the code KATY to receive a special Chaos & Kiddos discount! You’ll get $5 off. 50% off! At that price, there’s no reason to miss out on what will be a fun week of networking, learning and blog sharing. The IBA blog conference will be a great opportunity to discover your tribe of blog supporters, learn new tips and tricks, and dig into blogging professionally. Don’t miss out! $5 is less than a cup of Starbucks coffee! Woot! Click on the big IBA right below or click on “Buy this on Selz” to grab your 50% off discount ticket now! Don’t forget to use the code KATY! See you in October!